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Frequently Asked Questions

General Enquiries

Are your cakes halal?
Our cake shop is not halal-certified; however, we do not use lard or pork in our products. If you have any questions or any additional cake requirements, please don’t hesitate to contact us.

Does your cake contain allergens?
We do not have any gluten-free, dairy-free nor eggless cakes in our studio at the moment.
Please refer to the individual product description for a more detailed list of allergens.

Does your cake contain nuts?
All our cakes are produced in the same kitchen that handles wheat, nuts, and dairy.

Which cakes are recommended for diabetics?
Our cakes are crafted with a 30% reduction in sugar content, ensuring they can be enjoyed by individuals with diabetes, provided it aligns with their dietary restrictions.

Can you reduce the sugar for your cakes?
Our cakes are all made with reduced sugar and we are unable to cut down on the sugar level as it will affect the texture and the stability of the cake.

What are the sizes available?
Our cakes come in 6”, 8”, 9”, 10” & 12”.

What is the weight of your cake?
Our cakes generally don’t go by weight, as different flavours may weigh differently. We recommend cake sizes based on serving size and you may view the serving guide from our product list.

How do I provide feedback?
We value all genuine and constructive feedback and we always strive to do better. If you had an unsatisfied experience, please share with our Customer Service Team at 9069 5096 or enquiries@bakersbrew.com.

What is the shelf life of your products?
The shelf life of buttercream cakes is up to 4 days.
The shelf life of fresh cream cakes is up to 2 days.
The shelf life of cake loafs is up to 3 days.
The shelf life of brownies is up to 7 days.
The shelf life of cookies is up to 1 month.
The shelf life of stuffed cookies is up to 7 days.
Donuts and pastries are best consumed on the date of purchase.

What is the serving and storage suggestion for your products?
Buttercream cakes: Take it out 30 minutes before cake cutting in order for the buttercream to soften. For the best flavor, it is recommended to consume the cake by the next day. The cake can last outside for up to 2 hours only. Please place it in the chiller as soon as possible.
Other cakes: For the best flavor, it is recommended to consume the cake by the next day. The cake can last outside for up to 2 hours only. Please place it in the chiller as soon as possible.
Cake loaf: Warm up the cake loaf for 5 - 10 seconds in the microwave for the best taste.
Cookies: The best before date is stated at the back of the packing. For the best flavour, please consume the cookie within 5 days after opening.
Stuffed cookies:  Warm up the stuffed cookie for 15 - 20 seconds in the microwave for the best taste. Stuffed cookies are to be kept at room temperature. It can be kept for up to 4 days in an airtight container.
Brownies: Warm up the brownie for 15 - 20 seconds in the microwave for the best taste. The brownies can be kept in an air-tight container, at room temperature, for up to 3 days, or, in the fridge, for up to 5 days.
Donuts: To enjoy the best flavor, it is recommended for the doughnuts to be consumed by today. However, it can also be kept in the fridge for consumption until the next day.
Pastries with cream: As there is cream in the product, it is recommended for the product to not be heated up. To enjoy the best flavor, it is also recommended to consume the pastry on the day of purchase.
Butter Croissant and Pain au Chocolat: Warming the pastry up in an oven for 2 minutes at 160C. They can be kept in the chiller for up to 3 days and are best consumed after reheating.

BOOKING & ORDERING

Where can I sign up for Adult Baking Classes?
You can sign up for the Adult Baking Classes here.

How do I make a reservation at the cafe?
For reservation arrangements, kindly reach out to our friendly cafe staff at +65 6909 0669. They will be glad to assist you.

How do I book a private class?
Yes, we offer private classes for a fun filled bonding session for your and your friends. Email us at classes@bakersbrew.com if you would like to organize a private class!

Can I host a birthday party for my child?
Drop us an email at classes@bakersbrew.com if you would like to host your child’s birthday party with us. For more information, click here

Where can I sign up for the Kids Baking Class?
You can sign up for the Kids Baking Class here.

How do I sign up for the Kids Baking Camp?
You can sign up for our Kids Baking Camp here.

How can I place an order for Classic Bakes?
You may place an order though the following pages:
- Classic Cakes 
- Cupcakes 

- Celebratory Cakes
We currently do not take orders through phone calls.

How can I place an order for Customised Cakes?
To obtain a quotation, please Whatsapp us. Our Customer Service Team will be in touch with you shortly.

How can I place an order for my company?
For corporate orders, please drop an e-mail to enquiries@bakersbrew.com.

How can I organise a baking workshop for my company?
For corporate workshop enquiries, email us at events@bakersbrew.com. To help us assist you better, kindly state your preferred dates and estimated number of participants.
Click here to learn more.

DELIVERY

Do you provide delivery?
We provide local delivery where we engage third party delivery services and delivery charges will be charged at checkout depending on location. We will ensure the cake is placed stably in the delivery vehicle, and drop you a message when the cake leaves to your address.

Do you provide international shipping?
We currently do not offer international shipping.

Will there be additional charges for delivery?
Additional charges apply to areas such as Sentosa and Tuas or locations close to these vicinities. Extra charges will automatically be applied upon checkout.

Free Delivery [CUSTOMISED CAKES ONLY]
10am - 6pm
Specific timing during the selected time slots are not guaranteed. Due to the temperature-sensitivity of our products, please ensure that the receiver is available during the time slot selected.
* Not applicable to festive period (10 May to 12 May)

2nd Delivery Attempt
If you are unable to receive your delivery, your order will be returned to Baker’s Brew Sembawang (No. 6 Jalan Tampang, Singapore 758950). No second delivery will be made.
To retrieve your order, you may opt to:

  • Self-collect at our Sembawang outlet
  • Arrange a third-party delivery service to collect on your behalf. Do provide them with your invoice number.

Our Sembawang outlet is open from 11 am - 8:30 pm, Mondays-Sundays.

Delivery Time Slots & Rates [CLASSIC BAKES]

Delivery Time Slots & Rates [CLASSIC BAKES]

Time Slots Fee
Peak 10:00 AM - 12:00 PM $30
Flexi 12:00 PM - 6:00 PM $15
Standard 12:00 PM - 2:30 PM $25
Standard 3:30 PM - 6:00 PM $25
  • Additional +$5 for delivery to Sentosa,Tuas or locations close to these vicinities. 
  • Additional +$5 for deliveries between 10 May to 12 May 

    * Free delivery for classic bakes above $80, celebratory and customised cakes not applicable to festive period (10 May to 12 May)

Cafe

Where is your cafe located? What are the opening hours?
Cafe address:
Orchard Road #05-46, K3-K4, Singapore 238859

Opening hours:
Mon-Thu, 10:30am-8pm
Fri-Sun, 10:30am-8:30pm

May I have a look at the menu?
Spring menu 
All day menu
Kids menu 

How do I make a reservation at the cafe?
For reservation arrangements, kindly reach out to our friendly cafe staff at +65 6909 0669. They will be glad to assist you.

 

ADULT BAKING CLASS

Am I eligible to sign up for the trial class?
Trial classes are only applicable to first-timers. You may view more details on the trial classes here.

Where can I sign up for Adult Baking Classes?
You can sign up for the Adult Baking Classes here.

What is the age requirement for the adult baking class?
The recommended age requirement is 16 years old and above.

Will ingredients and baking equipment be provided?
Yes! Equipment, ingredients and packaging will all be provided.

How long are the classes?
Class duration varies across different classes and might be extended during class. Please refer to the specific class details for the exact class duration.

Am I required to clean up and wash the equipment during class?
Yes, cleaning and washing will be part of the baking experience.

How do I know if my booking is confirmed?
Fees for scheduled classes must be paid fully in advance to secure your booking. Your booking is only confirmed once full payment has been received.

Can I request for a refund or transfer to another class if I cannot make it for my class?
Once your booking is confirmed, no refunds or transfers to another class will be given.
Payment will be fully forfeited regardless of the unforeseen circumstances. We recommend that you arrange for someone to attend in your place. Please inform us of the person who will be attending in your place.

How many students are there per class? If the minimum number of participants is not met, will the class be cancelled?
In the event that the minimum number of participants is not met, the class will be cancelled. We will inform you via email. You can choose to either get a refund of the class fee or attend another class of the same value.

Kids Baking Class

Are there private classes?
Yes, we offer private classes for a fun filled bonding session for your little one and their group of friends. Email us at classes@bakersbrew.com if you would like to organize a private class!

Can I host a birthday party?
Drop us an email at classes@bakersbrew.com if you would like to host your child’s birthday party with us. For more information, click here

Where can I sign up for the Kids Baking Class?
You can sign up for the Kids Baking Class here.

What is the age requirement for the kids baking class?
Our kids baking classes cater to children aged 4 to 12 years old.

Will ingredients and baking equipment be provided?
Yes! Equipment, ingredients and packaging will all be provided.

What is the duration of the classes?
The class duration is usually around 1 hour 15 minutes. However, class duration may vary across different classes and might be extended during class. Please refer to the specific class details for the exact class duration.

How many students are there in a class?
We have a small instructor to kids ratio of 1:4 to ensure an optimal experience for your little one!

If the minimum number of participants is not met, will the class be cancelled?
If the minimum number of participants is not met, the class will be cancelled. We will inform you via email. You can choose to get a refund or attend another class of the same value.

Can I accompany my child during class?
For children below the age of 7, it is highly recommended that a parent/guardian be on stand-by at our cafe or within the mall at all times. 
If you want to join your child in the class, you will need to sign up for 2 pax and key in the promotion code 2023BUDDY50% (only applicable for Parent-Child arrangement). This will entitle the accompanying parent to a 50% discount and both Parent and Child will be making ONE set together.

Is my child required to clean up and wash the equipment during class?
No, your child is not required to clean up and wash the equipment during class.

How do I know if my booking is confirmed?
Your booking is only confirmed once full payment has been made. 

Will I be entitled to a refund or replacement class if my child misses any of the class days?
Once your booking is confirmed, no refunds or transfer to another class will be given. Payment will be forfeited regardless of the unforeseen circumstances. We recommend that you arrange for someone to attend in your place. Please inform us in advance with their details. 

    KIDS BAKING CAMP

    How do I sign up?
    You can sign up for our Kids Baking Camp here.

    When is the Kids Baking Camp conducted?
    We run the camp 4 times a year during the school holidays in March, June, September and December.

    What is the age requirement for the Kids Baking Camp?
    We have 2 age groups for camps:
    Mini: Ages 4-7
    Junior: Ages 8 - 12

    Will ingredients and baking equipment be provided?
    Yes! Equipment, ingredients and packaging will all be provided.

    Can I accompany my child during class?
    Parents are not allowed to accompany their child during class.

    Will I be entitled to a refund or replacement class if my child misses any of the camp days?
    No, there will be no refunds or replacements given if your child misses any of the class days. However, you may arrange for a sibling or friend to attend on your child's behalf!

    CLASSIC BAKES

    How can I place an order?
    You may place an order though the following pages:
    - Classic Cakes 
    - Cupcakes 
    - Celebratory Cakes
    We currently do not take orders through phone calls.

    How long in advance do I need to place my order?
    For classic bakes, please order at least 3 days in advance. 

    I need a cake today, can you help?
    For any last-minute orders, please visit our nearest branch or order from our delivery partners (Grab/Foodpanda) for same day delivery. Need more help? WhatsApp us at +65 8877 8870. No promises, but we will definitely try our best!

    What are the accepted modes of payment?
    Our online store accepts credit and debit card payments via Credit/Debit card and PayNow. We also accept in-store payment via Cash/Nets.

    Do you provide delivery?
    We provide local delivery where we engage third party delivery services and delivery charges will be charged at checkout depending on location. Additional charges apply to areas such as Sentosa and Tuas. We currently do not offer international shipping.
    We will ensure the cake is placed stably in the delivery vehicle, and drop you a message when the cake leaves the studio. Upon delivery, the driver will contact you directly and pass you the cake.

    Can I pay upon collection?
    Payment will need to be made in advance prior to confirmation.

    Where can I collect my cake? 
    Collection can be at any of our 8 branches: Great World, Paragon, Plaza Singapura, Sembawang, Upper Thomson, JEM, Tampines Mall and Causeway Point.
    Please note that delivery is the only option available for Celebratory Cakes and Customized Cakes. Self-pickup is currently not permitted.

    From what time can I collect my cake?
    Collection timing will be between 12-8 pm.

    What do I need to bring upon collection?
    You will need to present an e-copy of your invoice upon collection. Kindly check your cake, message, candles & knives before leaving the studio.

    Can I cancel my order?
    We do not allow cancellation of Classic Bakes orders.

    Can I postpone my order?
    For postponement of orders, the request needs to be sent in at least 3 working days prior to the collection date. If you have yet to decide on the postponed date, the amount will be credited to your account, which will be valid for 6 months.

    Can I customize my classic bake cake?
    Any changes to the existing classic bake designs will not be recommended. Any request for changes would be classified under customisation and it will be subjected to additional charges. You may email us at enquiries@bakersbrew.com and write in your request. We will revert back within 1-2 working days.

    Can I choose 2 classic bake cakes and tier them to make a two-tier cake?
    For tiered cakes, they require a strong structure and foundation rather than just putting one layer on top of another. There will be tiering & structuring costs incurred. Please email us at enquiries@bakersbrew.com for more information on tiered cakes.

    Do you provide ice pack?
    We do not provide an ice pack along with our cakes. Our cakes are generally frosted in swiss meringue buttercream and they are stable in an air-conditioned place for 2 hours. 

    Do I need to refrigerate the cake?
    Our cakes are best consumed at room temperature. We recommend putting the cake in the refrigerator & taking it out 30 minutes before cutting.

    I can’t finish my cake, can I keep it overnight?
    We recommend consuming the cake on the day of collection. If you are unable to finish the cake, you may keep the remaining slices in the fridge in an air-tight container for up to 2 days.

    Can I request for a refund or replacement if I am not satisfied with the outcome?
    In the rare event that the cake is damaged during delivery or if you receive the wrong item, we kindly request that you inform us promptly. This will allow us to address the issue and provide appropriate assistance.

    CUSTOMISED CAKES

    How can I place an order?
    To obtain a quotation, please Whatsapp us. Our Customer Service Team will be in touch with you shortly.

    Can I make amendments to the cake design after the design has been confirmed?
    All amendments made in less than 1 week may be subjected to approval, as certain decorative items may need to be done in advance. You may contact us through email at enquiries@bakersbrew.com should you wish to change the designs or some details.

    What are the accepted modes of payment?
    Our online store accepts credit and debit card payments via Credit/Debit card and PayNow. We also accept in-store payment via Cash/Nets.

    Do you provide delivery?
    We provide local delivery where we engage third party delivery services and delivery charges will be charged at checkout depending on location. Additional charges apply to areas like Sentosa and Tuas. We currently do not offer international shipping.
    We will ensure the cake is placed stably in the delivery vehicle, and drop you a message when the cake leaves the studio. Upon delivery, the driver will contact you directly and pass you the cake.

    Can I pay upon delivery?
    Payment will need to be made in advance prior to confirmation.

    Where can I collect my cake? 
    Please note that delivery is the only option available for Celebratory Cakes and Customized Cakes. Self-pickup is currently not permitted.

    Can I cancel my order?
    For customised cakes, we do not allow cancellation of orders after 24 hours when the order is confirmed.

    Can I postpone my order?
    For postponement of orders, the request needs to be sent in at least 3 working days prior to the collection date. If you have yet to decide on the postponed date, the amount will be credited to your account, which will be valid for 6 months.

    Do you provide ice pack?
    We do not provide an ice pack along with our cakes. Our cakes are generally frosted in swiss meringue buttercream and they are stable in an air-conditioned area for 2 hours. 

    Do I need to refrigerate the cake?
    Our cakes are best consumed at room temperature. We recommend putting the cake in the refrigerator & taking it out 30 minutes before cutting.

    I can’t finish my cake, can I keep it overnight?
    We recommend consuming the cake on the day of collection. If you are unable to finish the cake, you may keep the remaining slices in the fridge in an air-tight container for up to 2 days.

    Can I request for a refund or replacement if I am not satisfied with the outcome?
    We strive to ensure that each customized cake is done to your desired outlook, but we’re unable to duplicate each cake to exactly the same. Each customized cake is delicately handcrafted by our specialist cake decorators and occasionally there may be some variations in colour, typefaces and layouts.
    In the rare event that the cake is damaged during delivery or if you receive the wrong item, we kindly request that you inform us promptly. This will allow us to address the issue and provide appropriate assistance.

     

    CORPORATE ORDERS AND WORKSHOPS

    How can I place an order?
    For corporate orders, please drop an e-mail to enquiries@bakersbrew.com.

    How can I organise a baking workshop for my company?
    For corporate workshop enquiries, email us at corporate@bakersbrew.com. To help us assist you better, kindly state your preferred dates and estimated number of participants.
    Click here to learn more.