FAQ

ORDERING

How long in advance do I need to place my order?
For classic bakes, do order at least 2 days in advance.

I need a cake today!! Can you help?
For any last minute orders, do WhatsApp us at 9069 5096. No promises, but we will definitely try our best!

Can I pay upon collection?
Payment will need to be made in advance prior to confirmation.

Can I order through the phone?
We do not take orders through the phone. All orders have to go through the website so an invoice will be sent to you.
You may head down to our branches or call us at 9069 5096 if you need any assistance.

 

COLLECTION

Where can I collect my cake?
Collection can be at any of our 3 branches: Sembawang, Upper Thomson & Paragon. (Upper Thomson branch is closed on Mondays.)

What do I need to bring upon collection?
You will need to present an e-copy of your invoice upon collection.
Kindly check your cake, message, candles & knives before leaving the studio.

What time can I collect my cake from?
Collection timing will be between 11am-8pm. You may check in with us if you need to collect the cake earlier.

 

PAYMENT TERMS

How do I make payment?
Our online store accepts credit and debit card payments via Paypal. We also accept bank transfer, or in store payment via Cash/Nets.

 

DELIVERY

Do you provide delivery?
For delivery, we engage in third party and delivery charges usually range from $25-$35.
The timeslot available for delivery is 9am-12pm, 12pm-3pm, 3pm-6pm, 6pm-8pm.

We will ensure the cake is placed stably in the delivery vehicle, and drop you a message when the cake leaves the studio.
Upon delivery, the driver will contact you directly and pass you the cake.

 

CANCELLATION

Can I cancel my order?
We do not allow cancellation of orders after 24hours when the order is placed.

Can I postpone my order?
For postponement of orders, request needs to be sent in at least 3 working days prior to the collection date.
If you have yet to decide on the postponed date, the amount will be credited to your account, which will be valid for 6 months.

 

CAKE

Can you reduce the sugar for your cakes?
Our cakes are all made with reduced sugar and we are unable to cut down on the sugar level as it will affect the texture and the stability of the cake.

Do you have cakes suitable for special dietary?
We do not have any gluten free, dairy free nor eggless cakes in our studio at the moment.

What are the sizes available?
Our cakes come in 6”, 8”, 9”, 10” & 12”.

What is the weight of your cake?
Our cakes generally don’t go by weight, as different flavours may weigh differently. We recommend cake sizes based on serving size and you may view the serving guide from our product list.

Is your studio halal?
Our studio is not halal-certified but the ingredients used in our cakes are halal certified.

Can I customize my classic bake cake?
For customization, it may incur additional cost. You may key in your request in the remarks before submission and give us 1-2 working days to revert to you.

Can I choose 2 classic bake cakes and tier them to make a two tier cake?
For tiered cakes, they require a strong structure and foundation rather than just putting one on top of another. There will be tiering & structuring cost incurred. Do email us for more information on tiered cake.

 

CAKE STORAGE

Do you provide ice pack?
Our cakes are generally frosted in swiss meringue buttercream and they are stable in air-conditioned area for 2 hours. We do not provide ice pack along with our cakes.

Do I need to refrigerate the cakes?
Our cakes are best consumed at room temperature. We recommend to put the cake in the refrigerator & take out 30 minutes before cutting.

I can’t finish my cake, can I keep it overnight?
We recommend to consume the cake on the day of collection. If you are unable to finish the cake, you may keep the remaining slices in the fridge in an air-tight container for up to 2 days.